![]() Frequently asked questions about VDI installation and connectivity Can I use MSI switches with the VDI Client? If neither the client nor plugin are showing a Connected status, the VDI Client will operate in Fallback Mode without any media optimization. In the bottom left corner, you can verify VDI connectivity by checking the displayed connection status. The plugin also contains its own connection status, which can be viewed by inspecting the icon from the system tray. The diagnostic information available between the VDI Client and plugin’s connection, in addition to the VDI server’s and the plugin machine's performance, is displayed in the VDI tab.įor more information, please visit the Support article on accessing VDI statistics. Users can confirm connectivity by accessing the VDI statistics in the Zoom desktop client. The VDI Client and plugin each contain ways of identifying if they are connected to each other, as well as the type of connection established. How to verify the VDI Client and plugin are connected It is strongly recommended to always update the VDI Client first and plugin second. If the plugin exceeds the release version of the VDI Client, the two endpoints will be unable to connect and the VDI Client will operate in Fallback Mode.The Citrix Workspace app for Windows from the Microsoft Store is not supported and is incompatible with the Zoom VDI Client. For Citrix, only Citrix Workspace from the Citrix website is supported for Zoom VDI.Failure to do so will result in plugin installation failure. Citrix Workspace or VMWare Horizons Client, must be installed before installing the Zoom Media plugin on the thin client or remote workstation. Your Virtual Desktop Agent (VDA), e.g.It is recommended that the plugin be installed and/or upgraded last to avoid a disruption in compatibility with the VDI Client. The VDI plugin should never be installed on a VDI desktop, and should only be installed on a device used to access the VDI, such as a thin client or local PC. It is recommended that the Host Installer always be installed and/or upgraded first to maintain compatibility. The VDI Client, known as the Host Installer, is installed on the virtual desktop as an application. How to install or update the VDI Client and Plugin Citrix Workspace, VMWare Horizons, AVD client, or Windows remote desktop client.Organizations using Citrix XenDesktop or VMware Horizon server published desktop or Windows Remote Desktop.Prerequisites for VDI installation and connectivity Frequently asked questions about VDI installation and connectivity.How to verify the VDI Client and plugin are connected.How to install or update the VDI Client and Plugin.Note: that the VDI Client and plugin are two separate programs with their own respective physical install locations. rpm or a zipped package for Linux platforms, and can be similarly deployed through device management software. The plugin installers are available as a. ![]() msi file type that can be deployed through standard software and device management tools, like Microsoft Intune or Microsoft Systems Center Configuration Manager.
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